At Wrist Wonders LLC, we aim to provide our customers with reliable and efficient shipping services. Below is a detailed overview of our shipping process.
Shipping Rates & Delivery Time
Shipping rates are calculated based on your order’s destination, size, and weight. The delivery time depends on the shipping method you choose and your location. We offer the following shipping options:
Standard Shipping: Typically delivered within 5-7 business days.
Expedited Shipping: Typically delivered within 2-3 business days.
Overnight Shipping: Delivered within 1 business day (available only for certain locations).
Please note that delivery times may vary based on factors such as weather conditions, holidays, and other unforeseen delays.
Processing Time
Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.
Please allow 1-2 business days for order processing before shipment.
Shipping Restrictions
We currently ship within the United States and offer international shipping to select countries. Shipping to PO Boxes or APO/FPO addresses may not be available for all products.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.
Returns & Exchanges Policy
We want you to be fully satisfied with your purchase. If for any reason you are not completely happy, we offer a flexible return and exchange policy.
Returns
We accept returns within 30 days of receiving your order. To be eligible for a return:
The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging, including any tags, boxes, or accessories.
You must provide proof of purchase (receipt or order number).
To initiate a return:
Contact our customer service team at info@wristwonders.click or call 859-568-0494 to request a return authorization.
Once approved, you will receive instructions for returning the item.
Note: Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect or damaged items).
Exchanges
If you would like to exchange an item for a different size or style, please contact us at info@wristwonders.click. We will guide you through the exchange process. Exchanged items must meet the same return criteria as regular returns.
Refunds
Once we receive your returned item and it has been inspected, we will notify you via email of the status of your refund. Approved refunds will be processed to the original payment method. Please allow 7-10 business days for the refund to appear on your account, depending on your bank or credit card provider.
Please note:
Items marked as “Final Sale” are not eligible for returns or exchanges.
Shipping fees are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@wristwonders.click with your order number and a description of the issue. We will resolve the matter promptly by offering a replacement or refund.
Late or Missing Refunds
If you haven’t received a refund after 7-10 business days:
Contact your bank or credit card provider; it may take additional processing time.
If you’ve done this and still have not received your refund, please contact us at info@wristwonders.click.
Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable unless otherwise stated in promotions.
Contact Us
For further questions about shipping, returns, or exchanges, please feel free to contact us:
Wrist Wonders LLC
📍 400 W Market St Ste 1800, Louisville, KY 40202
📞 Phone: 859-568-0494
📧 Email: info@wristwonders.click